During this COVID19 Crisis We are Here for You, and Accepting new clients please call 855-782-9920 for an appointment

Agency Response to Corona Virus (COVID19) During Stay at Home Order

4/13/20

Serenity Haven – SH remains open to admissions and continues to have successful discharges from care during this time. We have adapted to the current environment and are offering telehealth family sessions and visitation time with families and children. This is done in an effort to maintain the safety of clients and families. While it has been difficult for families to have physical separation, they have embraced the idea that they can remain connected with one another and “see” each other during this time. This has been instrumental for clients who are working at rebuilding relationships and maintaining relationships. We have also transitioned all of our outside self help groups to virtual, online support groups. We have done this anticipating that when many of our clients transition out of the facility, they will need to continue virtual meetings for a period of time as the community and nation makes the transition to a social distancing free life. The clients have been excited about getting “out” to meetings and connecting with others in recovery. It is different, but they have remained open to adapting and connecting with others in a new way. This will hopefully add to their tool belt of skills and resources in the long run. The staff and clients have remained committed to the recovery and treatment process and have found ways to work together and remain treatment focused and oriented during a difficult time. We are proud of the ladies and proud of the staff!

Case managers have been asked to wear a variety of hats during this time. A very important task has been delivering meal boxes. It is so imperative that clients have the opportunities to maintain their wellness through their basic needs being met. Often times we underestimate the importance of this and it is just so instrumental!

At this time we have IOP groups ups and fully operational and have begun operating relapse prevention group as well! This has been an exciting achievement! We have virtual rooms that can be locked to maintain confidentiality of clients and allow for group facilitators to share documents with the clients to ease following along with group materials. The group facilitators are facilitating the discussion in such a way to allow for client sharing, feedback and growth which can be difficult when you have a group full of clients in a virtual room!

Clinicians continue to meet with clients on an individual level. Working with a population that can be unstable and inconsistent in their recovery – the staff have worked hard to keep the client’s engaged and look out for their well being and safety. This many times means following up and checking in on clients time and time again, as well as seeing scheduled clients to ensure that client’s remain well and out of crisis situations. This persistence goes so far in building therapeutic rapport and ensuring client’s are aware of the safety net they have around them.

We continue to take on new assessments! We are accepting new patients and have excellent access to services at this time. There have been points where we have offered same day services from when the client called in requesting the service! With the initiation of group, we are now able to offer our clients our full spectrum of care!

We have been blessed in these times to have a staff that is resilient and committed to client care! We have been blessed with a community that is finding ways to support and encourage us! We are grateful!

If you have any questions or need our assistance, please do not hesitate to call (855) 782-9920.

Take Care and Stay Healthy.

Help is Available 24/7

Local Crisis Helpline: 800-468-4357

Crisis Text Line: 4hope to 741741

National Suicide Prevention Lifeline: 800-273-8255

SAMHSA’s Disaster Distress Helpline: 800-985-5990

Veterans Text Line: 838255

Ohio COVID-19 Info Line: 1-833-4-ASK-ODH (1-833-427-5634)

Recovery Services of Northwest Ohio

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Recovery Services of Northwest Ohio is a non-profit (501c3) organization that specializes in serving individuals struggling with substance use, mental health and dual diagnosis disorders. Recovery Services specializes in serving children, adolescents, adults and families who have been impacted by chemical dependency and mental health issues. We have caring compassionate staff based out of our four outpatient offices located in Defiance, Wauseon, Napoleon, and Bryan, OH. Additionally, Recovery Services of Northwest Ohio has a women’s residential facility, Serenity Haven, based in Fayette, OH and the Juvenile Detention Center (JDC).

A goal of service provision for Recovery Services is to provide comprehensive, confidential services that meet the client where they are at in the recovery process. Staff understands that client’s present for services in different stages of change and adapts the service to best suit the client need. We provide an array of different levels of care, including prevention, outpatient and residential services to name a few, to assist in connecting clients with the most appropriate services.

Funding

Recovery Services of Northwest Ohio receives funding from the Four County Alcohol, Drug Addiction and Mental Health Services Board, United Way, Medicaid, private insurance, client self-pay, grants and donations.

Accreditation

Recovery Services of Northwest Ohio is accredited by the following organizations: the Ohio Department of Mental Health and Addiction Services (OMHAS), the Commission on Accreditation of Rehabilitation Facilities (CARF) and National Safety Council (NSC).

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Client Testimonials

“The Defiance staff makes my life easier. The ladies are always accommodating and understand life does come up. They work with me and do all that they can to help with any issues related to my recovery. I can honestly say I believe that each staff member cares about my well being. I know I would not have made it this far without the staff here at Recovery Services. I am about to level up in my programming and I know that I would be lost without my second family here. They definitely keep me sane and make my day easier. Keep up the great work Defiance Recovery Services Staff.”

Former Client, Community Member

Client Testimonials

“I feel satisfied at the time I was there. The staff were very nice. Throughout my recovery, the treatment I received was always in my best given interest.”

Former Client, Community Member

Client Testimonials

“It helped me be successful. I really appreciate it.”

Former Client, Community Member

Client Testimonials

“I overall am very thankful for the help and services I received from the agency.”

Former Client, Community Member

Client Testimonials

“I really like being here. I like the people, they are really nice to me and it is very helpful.”

Former Client, Community Member

Client Testimonials

“Thank you for all you do!”

Former Client, Community Member

Client Testimonials

“Staff was very helpful. Bob is #1.”

Former Client, Community Member

Client Testimonials

“I was having a difficult time when I arrived. Your staff worked very hard to get me in quickly.”

Former Client, Community Member

Client Testimonials

“Great Service. I thank you all for helping me and my family and I appreciate all of you.”

Former Client, Community Member

Client Testimonials

“The staff was very cordial/friendly/understanding. I am very happy with the entire group.”

Former Client, Community Member

Client Testimonials

“The staff is always so kind.”

Former Client, Community Member

Client Testimonials

“Taylor is Amazing!”

Former Client, Community Member

Client Testimonials

“Everyone has been very friendly and very helpful.”

Former Client, Community Member

Client Testimonials

“My son has done a complete 180 in his thinking and actions and this program was the key to that.”

Former Client, Community Member

Client Testimonials

“Debbie Morris is excellent and very caring and understanding.”

Former Client, Community Member

Client Testimonials

“I would not be where I am today with my recovery without the support of Recovery Services. I thank you all for the services.”

Former Client, Community Member

Client Testimonials

“Whitney and Taylor are absolutely amazing staff, they make you very comfortable and make it safe for everyone.”

Former Client, Community Member

Client Testimonials

“Great Therapists. Felt comfortable and they were very helpful in treating problems and my anxiety.”

Former Client, Community Member

Client Testimonials

“This place is great.”

Former Client, Community Member

Client Testimonials

“I had a good experience here! It was fun and helped me get tools that I needed to stay sober.”

Former Client, Community Member

Client Testimonials

“Serenity Haven and the whole staff here have helped improve my health and life.”

Former Client, Community Member

Client Testimonials

“Very good resources and helped me out. Very professional staff. Very kind and attentive.”

Former Client, Community Member

Client Testimonials

“Serenity Haven has been a huge blessing to me. They’ve helped me find who I truly am and taught me a bunch of coping skills to use instead of using drugs. Very good program, SH rocks!”

Former Client, Community Member