All Recovery Services sites are equipped to provide telemedicine services, during which the client and a clinician at another location interact via a secured teleconferencing program. This allows services to occur even if a clinician is not available at the client’s site of choice, without requiring the client to have transportation available to another office.

Provided Outpatient Services

Mental Health and Substance Use Disorder Diagnostic Assessment
Mental Health and Substance Use Disorder Individual Counseling
Psychiatric Assessment
Medication Checks

Telemedicine FAQ

What is telemedicine?

In brief, telemedicine is the remote delivery of health care services and clinical information using telecommunications technology. This includes a wide array of clinical services using internet, wireless, satellite and telephone media.

Is telemedicine safe?

Yes. Guided by technical standards and clinical practice guidelines, and backed by decades of research and demonstrations, telemedicine is a safe and cost-effective way to extend the delivery of health care. Telemed is done in a manner that is confidential and secure at RSNWO.

Where can patients get access to telemedicine services?

RSNWO has access to Telemedicine services at every outpatient office, and Serenity Haven

Does Medicaid pay for telemedicine services?

Almost every state Medicaid plan specifically covers at least some telehealth services, however states vary greatly in their coverage. State-specific information is available at the 50 State Telemedicine Gaps Analysis: Coverage and Reimbursement.

Do private insurance plans usually cover telemedicine services?

30 states and the District of Columbia require that private insurers cover telehealth the same as they cover in-person services. Many other insurers cover at least some telehealth service–and many more have expressed interest in expanding their telehealth coverage. To find out if your insurance company covers telehealth services, please contact your benefits manager.